Returns & Exchanges
At Sunvivi, we want you to feel confident with every purchase. We understand that sometimes a product may not be the perfect fit or things may not go exactly as expected. That’s why we offer a 30-day return window to make your shopping experience simple and worry-free.
Once your order is delivered, you have 30 days to contact us and request a return. To be eligible for a return, the product must be in the same condition as when you received it, unused or lightly used, and returned with the original packaging, accessories, manuals, and any included materials. A valid proof of purchase, such as your order number or receipt, is also required.
Returns cannot be accepted for products that have been damaged due to misuse, improper handling, accidents, or unauthorized modifications. Items missing parts, accessories, or original components not caused by Sunvivi are also not eligible for return. Return requests submitted after the 30-day return period cannot be accepted.
If your product arrives damaged, defective, or you experience any issues with your Sunvivi appliance, please contact our customer support team. We’re always happy to help troubleshoot the issue, provide assistance, and find the best solution to ensure you have a great experience with your Sunvivi product.
Once your order is delivered, you have 30 days to start a return request.
- In the same condition you received it
- Unused ot lightly used
- In original packaging
- With proof of purchase ( order number or receipt)
- Products damaged due to misuse
- Items missing parts not caused by us
- Returns requested after 30 days
- Contact our support team at support@sunvivi.com
- Share your order number and reason
- We’ll send instructions and next steps
If approved, we’ll provide a return label and details on where to send your item.
- If the return is due to a product issue or our mistake, we’ll cover the return shipping
- Otherwise, return shipping costs are the customer’s responsibility
Once we receive and inspect your return:
- We’ll notify you of approval status
- Approved refunds are issued to your original payment method
- Refunds are typically processed within 10 business days
Please note:Your bank or card provider may take additional time to post a refund.
If your item arrives damaged, defective, or incorrect:
Please contact us immediately so we can fix it as quickly as possible. We'll take care of it.
Sometimes a return isn't the best solution.
If your product isn't quite right, we're happy to help you exchange it for another item instead within 30 days.