Contact Us 

Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.

We're happy to help!

Questions, concerns...? We want to help. Send us a message below

Thanks for contacting us. We'll get back to you as soon as possible.

FAQs

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Check our FAQs for a quick answer

Office

303, 3rd Floor, No.1 Building, 688 Jinda Road, Panhuo Sub-district, Yinzhou District, Ningbo City, Zhejiang Province, China, 315105

Email us

support@sunvivi.com

Call us

Phone: 

+1 707-392-8405 
9:00AM - 5:00PM EST

 

+86 18967867137

9:00AM-6:00PM (UTC+8)

Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Custom orders take 1 to 3 days to process, depending on the item purchased. The package can be delivered about 3-5 days in US. It will take a bit longer if in islands.

Can I inspect the goods before receiving them?

Please inspect the goods as you receive the package at your receiving address, if not satisfied, please contact our aftersale to returna and we will process refund.

What should I do if there is a problem with my custom order?

Please contact us and raise a return ticket in your order, we will follow up ASAP.

How long does shipping usually take?

Package usually be shipped via UPS or FedEx, it will take 3-5 days to arrive.

Can I have a better price or discount?

If you wanna purchase several items at the same time, you may have a discount, please write to us in Contact Us, our staff will reply you very quickly.