Had issues with my controllers. They sent new ones that also didn’t work. They did offer a new blanket. Good customer service

I bought the Sunvivi Heated Blanket to help keep my husband warm while he recovers from frostbite, so we depended on it every night. When the controller suddenly stopped working, it added a lot of stress. I tried every troubleshooting step possible, but nothing fixed it.

That’s when Cherry stepped in, and I can honestly say she was a blessing during a really tough moment. Cherry was caring, attentive, and patient from the very start. She took the time to understand our situation, didn’t make me repeat things I had already tried, and handled everything with real compassion. Cherry arranged a replacement controller immediately and sent the tracking number right away so we wouldn’t be left wondering.

Her kindness and quick support meant more than she knows. Cherry turned a stressful problem into something we could breathe through, and I’m genuinely grateful for her. Sunvivi is lucky to have someone like Cherry helping customers.

If you ever need support, I hope you get Cherry—she made all the difference for us.

Works as advertised.

Best blanket I ever had and will be buying again it arrived on time quickly great seller to buy from

This is a 5 star review because of the warranty. My blanket stopped heating after 3 years. The blanket had a 5 year warranty. I emailed the company with a copy of my receipt on 10/20/25. It took just a couple followup emails to verify that the blanket had failed but by 10/28/25 I received a new blanket. 8 days from initial email to resolution. Amazing service!!
Cherry was the representative who was super responsive every step of the way. I highly recommend this blanket mainly because of their outstanding warranty service.